Life Response - We're there when you need us most

 

Meet Our Company

Life Response, an Alert One company, is a distributor of Alert One services and products nationally. All services and products are supplied by Alert One, America's most trusted provider of Medical Alert and Medical Alarm Systems for seniors for over 20 years.

Looking for a medical alarm provider is not just finding a low price or a good web site, it is about finding a company you can trust. We think it is important to let you see us and learn about our company. The people you see on our web site are really our employees and customers, we don't pay for celebrities, or use stock photos of professional models. Our people are real and Alert One is a real company, and, yes, this is a real picture of our offices.

We're not just an internet company, we are located in beautiful downtown Williamsport Pennsylvania, home of the Little League Baseball World Series, and nestled in the mountains of the Susquehanna Valley. Anyone can walk in our front door, meet us, see our medical alarms, and, actually even order service. We are well known in our community and have relationships with our hospitals, home health providers, and many other healthcare organizations. Everyday we are visited by people who stop by to order service or simply drop off a payment.

Throughout our community we are recognized as a good neighbor and as a good employer. We value our employees as much as we value our customers. Without our great employees we wouldn't be where we are today and we believe that by investing in our employees we are demonstrating our commitment to our customers. All of our employees receive paid health benefits, paid vacations, and retirement savings. Our hope is that the person you talk to today will still be with us the next time you call and for the next ten years. We want to see our employees grow with our company, be productive members of their community and raise great families.

A Snapshot of Our History

Nearly 20 years ago Alert One began as a small family owned business with the goal of providing great service locally. We quickly became one of the largest providers in our region and became the preferred choice of many people. Some of those early customers are still being monitored today.

Building on this success we began to design and manufacture our own medical alarm products. Our goal of providing great service remained, but our local vision soon became national as we continued to grow. In just a few short years Alert One was distributing its medical alarms to more than 300 resellers across the nation and was considered to be one of the largest (if not the largest) wholesale medical alarm distributor in the nation. With over 200,000 devices in service it soon became apparent that Alert One knew the medical alarm business.

We believe this growth was a result of our commitment to providing great service. This commitment prompted exciting innovations in our industry. For almost thirty years the medical alarm industry was using non-voice alarms, what this means is that when you pressed the button the monitoring center would have to call your home phone. We didn't think this was the best design for us or our customers. So we developed a two-way voice medical alarm that allowed you to talk directly to the monitoring operator without having to pick up the phone.

We didn't invent the two way voice medical alarm, but we did make it affordable and this created a dramatic change in our industry and today only one or two companies even offer a medical alarm without two way voice. We built this believing that two way voice is better for the customer, allowing for a better response to their emergency and the opportunity to get help more quickly. Even some of the largest companies in this industry soon followed us.

Nearly every product development at Alert One began with our customers. We listened to our customers, their compliments, their concerns, and even their criticisms. Thanks to our customers this has resulted in Alert One truly being a leader in product development and customer service. We were the first company to offer remote speakers so our customers could hear us in more parts of the home, we were the first company to develop a wall mount button for those customers that might not always wear their button, we were the first company to use a temperature sensor to monitor unsafe temperatures and, we're not done.

Today our products are still used by many medical alarm providers. Also, our products are used in retirement communities nationwide, like Catholic Charities and Country Meadows, the nation's 18th largest retirement community developer. Every week our list of hospitals, home health providers, doctors, and various health care professionals recommending Alert One medical alarms grows.

We can honestly tell you that we are not the biggest, but thousands of satisfied customers will tell you that we probably just are the best.

 

You Can Shop For Your Medical Alarm Safely With Life Response

Alert One is not a marketing company or telemarketing call center. Unless requested by you for a specific reason Alert One will not contact you.

Any personal information you provide to Alert One will never be sold or provided to a marketing company. Being a trusted member of the healthcare community is important to us and we are committed to maintaining the values and high standards you expect of any healthcare provider.